Incomplete connection

I have on numerous occasions sent messages requesting an update on my fibre installation. MTN installed cables on 28 May. Since then I have not heard from Supersonic about the router. I can mo longer suffer from trauma of non connectivity due inefficiency and shocking service. In fact I no longer trust supersonic and doubt they can effectively deliver on any of thier functions or value chain. At this pace I might as well go with a competitor that can get a job done