*********** Customer Service

The query is from the 26th February, ive paid for my fibre connection through their standard bank account and was later informed i used the wrong method and they will refund me the money.At first they were supppse to connect me as ive paid they failed to do that then, i was giving an option to refu nd me from the beginning of march to this date nothing.Ive been calling them week in week out the payment is in "progress" .i was called by 2 ladies who promised money will be in my Account end of March and the second one said refunds are done by Friday's i will receive my money this week.i called them now to find out the status of my query and im told it is still in Progress.Its over 2 months for a mere R395.00 to be refunded back in my Account.