High incompetency

I have been through the worst with these people, firstly to get hold a consultant, you hold on the line for a long time and when you eventually get hold of someone you don't get assistance. I have been out of a fibre line since Saturday, the account is paid, everyone is giving me a long story when they must just activate the account. I am super irritated, annoyed, angry.. and all these consultants promise to call back, but they never do...very high level of incompetency.