Fibre Review

We got Fibre installed and I needed confirmation of our installation that included confirmation of the line, speed, type, and the address.

We first had an issue with them providing relevant details about the installation, that was fine. We haven't been billed yet so I contacted these guys to request proof of the installation. They sent the proof but there was only an address on it, it didn't state what package, the speed, or the line type was. I contacted them again and they sent me through to the relevant agents but I didn't receive any response. I was ignored for a while and I kept on contacting. I then finally got through to someone who sent me a confirmation letter, the letter had the incorrect speed on it. So I contacted them once again, the agents just told me to do a speed test. I had already done this and couldn't use this as proof for my job application. And I notified them from the beginning that it was for a job application. I waited and waited and you won't believe it, I am still waiting. I may have lost the chance of having a job under our current epidemic of Covid-19.

I would not recommend these guys. If you looking to get Fibre, Find another company to go with.

I am absolutely furious about this kind of service. All they needed to do was send me the exact same confirmation letter but just fixing the speed on it.

I'm in contact with them now and the last message sent by them was at 13:11 pm, not even stating they'll be with me now or telling me whats going on. I'm sitting here trying to figure out whether there is still an agent assisting me. I sent 4 messages since and no response. So I've been sitting for over an hour with no idea what these people are doing.