Fed up

Tell .e why must I pay each month +-R500 for a 395 voucher because each month for 5 month's now I need to be calling them to sort my voucher out and they keep on stonewalling there clients customer service is bad and I want to cancele but still waiting on them to respond contact me on *** or must I call my voucher money out just to get you guys on the line paying customers that's been threaded like this My email:***