False Promises and Poor Communication

After having my Fibre router mounted and Fibre cabled installed, I was told by the technician that there is a problem with the box outside and that my line cannot be live until the issue is fixed. This was Saturday 07 August 2021. I was assured by the technician that maintenance technicians are on the way to fix the issue the same day. Saturday passed and nothing. Sunday morning I called customer support and i was told that my installation is on pending at that they will escalate the issue to be fixed on Monday. Today is Monday and I still haven't been contacted regarding the issue.

This has to be the worst customer service I have received from any ISP I have opted for in the past. So many false promises, this is unacceptable.