Extremely poor service from Supersonic

11 November 2021 I am a client of Supersonic and my fiber has been down since 3 November, I reported on 3November and got a Vodacom Ticket number.

After trying to determine the cause of no service I have been spending hours on my cell phone with no avail. When you call their call centre you have to listen to endless hogwash of how good they are and that their 'Super-dis- sastars' ' will be attending to you soon. When they eventually answer your call you are put on hold forever until your airtime runs out. I have now had enough of this poor service, why can't they just followup with the service provider so that the problem can be resolved.

At the end of the month, no doubt, I will be billed for the time that I had no service.

If this problem is not resolved with urgency, I will be compelled to cancel my contract and look for another provider that can render the service.

André Treurnich