Extremely poor service

As of 9pm 11 December 2019, I have been unable to obtain internet connectivity.

I called the supersonic number to no avail and finally decided to WhatsApp Supersonic. The response was that I'm all out of data and need to top up. I mentioned that I'm on an uncapped package, forwarded a copy of my invoice and that i shouldn't require a top up. Since the working hours end at 10pm there was no response from 21:45.

On 12 December 2019, I tried again from 7am onwards and finally got through to technical support at 0915. The guy looked into the problem and was going to resolve it. He promised to call me back within 30minuntes and let me know when the register system will replicate to update my account correctly to uncapped compared to prepaid (top-up).

Its 4 hours later I've received no feedback, cant get through to the call centre because of very high call volumes and not getting a response via. whatsapp.

This is just sickening !!