Disgusting Service from Supersonic

On the 19th of July 2020 I will placed an order for fibre installation. Everyday since then I have been getting messages saying the “fibre installation is in progress”. To date no one has been in contact with me, the full 14 days has passed. Last week Tuesday 3 August 2020 I called them to find out what the hold up is, I was told that the initial order had not been processed. The agent advised that he has escalated it and that it would be attended to on an urgent basis and that I would be contacted the following day. To date no one has called me! I’m really disappointed in their service and will be calling them to cancel the order as well as my LTE line that I have with them!