Disgruntled client

I am gravely disappointed by your service in the roughly 20 or so months that I have subscribed to you to be my ISProvider. Firstly my account has been suspended when I moved house which was your error as I had gone through the whole process. You said you would pro rata after that incident but that never happened.Again you suspended my account for reasons unbeknownst to me and I let that slide. but AGAIN!!!! this has happened to me.

This time you again made the error by suspending my account and connection stating that I had not paid a bill in February 2020. We are in JUNE 2021 at the time of writing this email. Even if this was true are you telling me it took you more than a year to determine this. Upon calling your (I might add ***********) call centre agents and finally managing to talk to them after several 2hour attempts (Mind you this is 100s of Rands in airtime for each attempt that may not even be succesful), they realised the mistake and they told me that it needs to be escalated and this is the response i have been getting for the past week at the time of writing. I still have`nt gotten my connection back as i write this. What is the use of the call centre agents or email if none of these channels gets any response or you are told your issue has been escalated for a full week?.

Personally I feel you are committing **************** by shortchanging your customers at any given opportunity you get. Please don't even try to tell me that's not true as I have seen the twitter and facebook posts about your service. I am sure that when your automated response system says you have an unusually high number of calls its literally only disgruntled customers complaining about your extremely poor service. In light of the above I am in the process of cancelling my subscription with immediate effect. I am sure you will not be expecting any future referrals from me