1 reviews | Active since Feb 2022
Disappointed Supersonic client ☹️
My internet got cut off today around midday without notice, despite my instalment being up to date, I contacted Supersonic & my call got cut off because my airtime ran out, the gentleman whom I spoke to was not bothered to call me back, I got airtime and called the second time and spoke to a lady who looked up my profile and told me I had outstanding payments, she suggested I send her my Proof of Payment & I emailed Proof for a payments I made on the 1st of February & a payment I made on Saturday 26 February, showing that my account was not in arrears, I was told by that lady that she sent my query to who ever deals with such issues. I have since called several more times to inquire when this query will be resolved, non of the people I spoke to has definite answer to when shall the service I paid for be restored. Im working from home hence need internet connection, I spent the rest of the day buying airtime to purchase mobile data, so that I can get some work done, I now over my budget because of Supersonic, I do not have much complaints about the consultants I spoke with, I believe they assisted with as much resources as Supersonic has given them which unfortunately is not enough to help me even after providing proof that I paid for the service they so deny me now, my earning potential is being threatened by Supersonic’s recklessness, my home is as good as Kiev & that makes Supersonic the man ordering the assault, not good at all.
