Disappointed and Frustrated Client

I have been waiting for my area to get Fibre and now it does, i am so disappointed with the service from Supersonic. Instead of being up and running with my connection after the installation I cannot connect. Called the callcentre so many times to which they all ask the question which lights are on and when to call me back they say they cannot. Eventually when they cannot get through the tech support, they say will call me back. And probably once someone did respond and call back. Am i going to get compensated for the days I am active and cannot log in. This is utterly disappointing to say the least.