Customer Service is Bad

On Friday 26th of June 2020 I called Vumatel for assistance on Fibre which they informed that they will register me with Supersonic Fibre and do the installation. Installation was scheduled for Monday 29th of June 2020.

Monday the technician did come to my premises and installed both the line and router. Before the technicians left they informed me that the will be an activation sms sent to me in 5-15 minutes which will also include password for services.

30 hours later I'm still waiting for the sms and connection still not working. I have already paid R395 to Supersonic Fibre. For the past 24 hours I have tried to get my connection so my children can do their school work but I have been sent from pillar to post with no decisive answer.The is a point I was holding on the phone for 30mins waiting for reply. I have spent more money trying to sort this out which is really unfortunate. Customer service is nonsense because even the agents seem clueless. I have essentially paid for a non-existant service.