Customer Injustice & Super Tactics

It was agreed in writing by supersonic that services will terminate on 31 December 2020 which ends at midnight tonight and yet December 2020 payment was taken from my account on 25 December 2020. On following up with supersonic contact centre i am told i am in arrears with payments furthermore cancellation department issued instruction to cancel on 30 December 2020 midnight and not 31 December communicated. This email has not yet been responded to as yet even the billing department was included to the email.

On 04 December 2020, supersonic team Wandile did not even listen to what i had to say then forwarded me without telling that i am being forwarded to Vuma Khanyile in technical support who didn't bother either because its is not what he is suppose to be "dealing with this" then i was transferred back to customer service Sandile Mtiza who helped but i still believe that these are all tactics as numerous emails have been sent with all the required proof even though i had to send it to a no-reply email for them to deal with the matter and forward to billing and cancellation department.