Complete and utter nonsense not what I signed up for to say the least

It's now 3:00 am I've been sitting with a red light since 1:30 am I've restarted and reset it 8 times still no connection, why must result to reporting a company that should respond to their messages and phone calls with the right procedures. I am tired of complaining tired of wasting my time trying to do fix my router when I have work to finish however this is not the first time this has happened nor will it be the last because once something goes wrong it doesn't stop. My patience is running extremely thin its almost Christmas and I must deal with this no sorry I refuse can some body please sort this router out I refuse to deal with this because you just going to tell me when I phone that I should trouble shoot my router when I've done everything with a laptop and cellphone that your supposed to do.