Cancel my contract TODAY please!

I wish there was a 'no star' rating for this company. I logged a request on the 31st of August 2020 to relocate my fibre to a new house that we moved into on the 12th of September 2020. I have had to beg for updates and every time is a different excuse. To date I still have no fibre, and no feedback. They have conveniently debited my bank account for October's premium, for no service.

Supersonic, please cancel my account with you with IMMEDIATE AFFECT and please don't bother trying to phone me your 'updates'. I have already ordered fibre from another ISP and the new ISP have already been in contact with me.

I have already emailed your cancellations department at *** but who knows how long they will take to cancel.

I have reversed my debit order for October, because it is unfair that I have to pay for something I don't have.