Being ******

My name is Seipati Lekgoathi Acc no: S***, I am a supersonic customer, I joined their services last year 2020 around April/June, their service was great until they introduced a black Friday special which offered 24hours uncapped internet package that is R999 per month, I upgraded from my R399 package to the R999 package.

The internet worked for a week then it gave me problems, I complained about the issue I had with the internet telling them its unusable. Supersonic agent to me that my their support guy told them that my area has no 4G coverage it's only 2G (after I've used the internet for over 4 months wow) and there's non they could do, so I had to cancel their service, I sent an email to them for cancelation. After a week or two I complained again because I am going to get billed for something that didn't work, talked to an agent I was told to reset the router, I did as I was told then boom internet is back (now there's 4G coverage surprisingly) the internet worked well until month end of January date 31 Jan 2021 later that night my internet stopped working. The following day I was told my Acc has been suspended since I have sent an email of cancelation, i said ohk can the suspension be lifted off they said yeas, you my must send an email to our cancelation department to tell them to reinstate their services, I did that and even called supersonic to let them know since well I knew that my emails won't be responded, i was told my internet will be back online but no internet was back online again, today is the third day without internet but I was debited a whole R999 and there's no internet connection, I am being ****** may I please be assisted