Bad service Supersonic fibre line

Very disappointed with the service from Supersonic .Account is paid up to date but I was disconnected. Spent almost 8 hours trying to speak to the right person. The don't care attitude is Pathethic paying 700 rands a month for a service that is not worth the money .connection is only 1 meter away yet they advertise it runs through the house .I am totally fed up now want to cancel with them .have proof of payment .but still no one wants to help .Please be very careful about who you sign on with .