Bad service Supersonic fibre

Between Supersonic and Vuma, not one knows what is going on with my fibre installation!!! My installation should have been installed as per them between 7 to 14 days. Counted down and today is day 0 and guess what..... No ****** feedback. Got contacted by a manager yesterday the 29 th. Got promised that she will phone me back today. Still now at 17.45 on the 30th of April no callback or a simple sms update......... Not a proper signed up customer and already such **** service from not so supersonic. Let's see if they will reply.....