Bad service

I would like to say how highly disappointed i am in the poor/bad service receiving from Supersonic. I paid for my new 28 day voucher on monday 27th July and been phoning whole week yet no one can assist me as they re direct me to different people everytime. I have wasted more than R450 airtime already because every call i am put on hold and when they eventually speak to me they direct me else where who also just re direct me to someone else. I even asked them for my money back but the person on the otherside of the line just say someone will attend to me shortly. The whatsapp options also just say i must call and then my time and airtime is being waisted. I have spend more time on airtime trying to get my fibre back on than the amount u paid in to use the service. Sad part is that i have even told the consultant that im gonna give a review on hellopeter yet my problem is still not fixed. I have missed out on so many online teachings due to my wifi being off.