Bad Service and Unhelpful Consultants

With the current new ways of working would expect that a network service provider would try to provide assistance when clients complain about the poor network connection. I have been incurring connectivity issues for two weeks now and been raising them with the service provider.

The frustrating thing is one has to wait to speak to a consultant for 5min, then struggle to hear them. I was advised that I needed to reboot my router and then everything will be okay. That's what I did and still continued experiencing connection issues.

I lose connection during meetings and it takes longer for the connection to come back. The consultant needs extra training as they are definitely destroying the brand name.