bad service

I have been disconnected by Supersonic because of an account mixup on their side since 06/08/2021 and after having sent them proof of the payments as well as receiving an sms on 10/08/2021 at 12:38pm that my account has been reactivated I am still without my service and it is now more than 24 hours later.

I contacted them today only to be told that vumatel has not yet reactivated my line and that they don’t know when this will happen, this is costing me money as I am now having to use my phone data to create a hotspot in order to work.

Can this service get any worse.