Appalling service!!!!!

Our fibre has been down September, October, November and again now in December. Collectively my husband has spent at least 8 hours on his cellphone trying to sort this out. Their service is appalling and they shouldn't be in business. We are still waiting for a supervisor by the name of Michael Mbambo who has not had the courtesy nor decency to call my husband back. If you are considering this service provider, I suggest you look elsewhere.