Appalling customer service!

I will never recommend supersonic to anyone because their customer service is non-existent. I took out a month to month contract and decided to relocate after 18 months. They failed to inform that I would be liable for a clawback fee because the fibre provider at my old address was not at the new address even though I was not cancelling with them and this is only because I asked when the installation at the new address was being completed .At first they described a simple process of moving the new line but failed to tell me they were actually opening a new contract for me. Now I am bound forcefully by a new 24 month clawback period and honestly after this experience who would want to stay as a loyal customer. Following the installation at the end of May, I was billed for two residences and an amount or R3559.25 which they described as the clawback fee and I had no money to cater for this debit order. It resulted in financial distress and more financial burden as I could not use my bank account and it racked up bank charged of R900+ all due to one unauthorized debit order from supersonic. They also failed to inform me that the line at the new residence is billed upfront so I had to pay another R1624.56 for April( which did fail as I also did not have the funds at the time) and May in advance which I had to pay because I use my internet to work from home that was debited successfuly in June. After much back and forth with supposed management at supersonic, I am told that the clawback of R3559.25 was all wrong!!!! Imagine all I have been through and only to tell me that this was all wrong. I am not even surprised anymore who I am dealing with and I am stuck of course because deceivingly I was forced into another contract!