Angry customer

As usual, I'm having connectivity issues. Internet has been off since the 23rd July 2020 and I called the supersonic call centre for help on Friday. We did some troubleshooting and the issue is still persisting, I was given a Ref cas-122407-q0k8t2 and no one has come back to me regarding this problem. I called the call centre again 30 minutes ago, further troubleshooting done which still did not resolve the issue. I am now told that they will send a tech out on Thursday, today in Monday... What am I supposed to do till Thursday? Put in leave at my workplace because I'm unable to work?. Your service is the worst by far!