ABSOLUTELY TERRIBLE SERVICE

Not really sure whether it's worth my while to even complain. When one pays for a service and you call, technicians are not experienced in resolving issues. Noting from all the negative reviews it appears that Supersonic is really not interested in their clients. Please upskill your technicians Called 5 times today, either the technicians are not up to speed or they are just plain ******** - we have a router that has ONE LIGHT, it's red, they keep on telling us it should have five - if the routers were upgraded at some stage, why we were not advised. Now we cannot even use the fibre nor can the technicians provide a reason why they are unable to resolve the issue. REALLY what kind of service is this - so you pay, when you want to cancel they have the cheek to charge a cancellation fee but they DON'T OFFER ANY KIND OF SERVICE. Revenue lost as the fibre is off. Is there anyone at Supersonic who can assist or are we just left floating along without any resolution. WHAT NON EXISTENT SERVICE. I will be cancelling this contract at my earliest convenience. This is not the first time we've experienced issues.