15 days and still waiting for the activation code

Dear Supersonic

This is formal complaint about the terrible service from your team.

I moved over to supersonic on good faith from another service provider as a friend of mine recommended your services but I'm getting a real bad experience.

On the 5th March I called your team and explained that I would like to move over and was told it's a painless process and just to register and make payment.

Payment was made on the 8th March. Please note that I already have a router installed and only need the activation code/username and password.

I spoke to about 4-5 agents and everytime I hear a different story. 1 agent said the delay is with Vuma Reach and that I need to call them. I then called them and they said the activation code comes from Supersonic. I called again and spoke to a female who said Vumatel must reinstall a new router. Huh? That's nonsense! Not once was that mentioned by the previous 4 agents nor on your website.

I requested for a manager to call me back on the 15th, 16th and 20th but no call back. It doesn't seem like anyone can do their job at your company. Today its 15 days without a resolution, feedback or the activation code

I need someone to sort this out and give me the correct process. You have my money already and I expect to receive the best service from you guys.

Call me please with a resolution