Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Superlove Hair splits its customers sharply. Many buyers rave about soft, full, natural looking wigs delivered within days, praising Product Quality and Treatment Results (3.3) and Customer Service, Staff and Experience (3.5). A recurring theme, however, is short or thin hair that does not match the advertised look, followed by refusals to refund, which drags Pricing, Billing and Refunds (1.4) sharply down.
Top Strengths:
- •Customer Service, Staff & Experience: Customers consistently describe smooth website ordering, careful packaging with extras such as wig caps and clips, and delivery in two to five days. Consultants are often described as friendly and patient with first time wig buyers who need guidance.
TrustIndex
5
NPS Score
-40
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Superlove Hair
What do customers say about Superlove Hair?
Based on recent customer reviews, Superlove Hair splits its customers sharply. Many buyers rave about soft, full, natural looking wigs delivered within days, praising Product Quality and Treatment Results (3.3) and Customer Service, Staff and Experience (3.5). A recurring theme, however, is short or thin hair that does not match the advertised look, followed by refusals to refund, which drags Pricing, Billing and Refunds (1.4) sharply down.
What is Superlove Hair's biggest strength?
Superlove Hair's biggest strength, according to Hellopeter's AI analysis, is Customer Service, Staff & Experience. Customers consistently describe smooth website ordering, careful packaging with extras such as wig caps and clips, and delivery in two to five days. Consultants are often described as friendly and patient with first time wig buyers who need guidance.
What are the most common complaints about Superlove Hair?
The most common complaint about Superlove Hair, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Billing & Refunds. A recurring theme is refunds being refused after spends of three thousand rand or more, with exchanges offered instead. Promotion purchases are treated as final without that being disclosed, and one shopper found the refund policy link broken.
Is Superlove Hair trustworthy?
Superlove Hair has a TrustIndex of 5 out of 10 on Hellopeter, based on 70 reviews in the last 12 months. Hellopeter has tracked Superlove Hair across 311 total reviews. How is the TrustIndex calculated? →
Recent reviews (70)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Want my wig ASAP
Your order *Superlove***placed on Oct 1 shows: - *16 inch wig - R2,499.00 - QTY 1* - *14 inch wig - R2 Order *** - **** Buy 1 Get 1 Free. I ordered 2 wigs (16 inch R2499 + 14 inch FREE) on 1 Oct 2026. They marked both as fulfilled on 2 Oct but only sent 1 parcel Piece 1 of 1 weighing 1kg with only 1 wig (16"). The 14 inch free wig never arrived. Courier PostNet confirmed only 1 parcel received from Superlove. When I complained, they said "surveillance shows 2 wigs" then "2 wigs in same box" then "maybe family borrowed it". Refusing to send video proof. I have video of order and photos of parcel. No resolution
1 reviews | Active since Oct 2026
Want my wig ASAP
Your order *Superlove***placed on Oct 1 shows: - *16 inch wig - R2,499.00 - QTY 1* - *14 inch wig - R2 Order *** - **** Buy 1 Get 1 Free. I ordered 2 wigs (16 inch R2499 + 14 inch FREE) on 1 Oct 2026. They marked both as fulfilled on 2 Oct but only sent 1 parcel Piece 1 of 1 weighing 1kg with only 1 wig (16"). The 14 inch free wig never arrived. Courier PostNet confirmed only 1 parcel received from Superlove. When I complained, they said "surveillance shows 2 wigs" then "2 wigs in same box" then "maybe family borrowed it". Refusing to send video proof. I have video of order and photos of parcel. No resolution
1 reviews | Active since Oct 2026
I am very happy with the product, the delivery took about 3/4 working days, and the quality of my...
I am very happy with the product, the delivery took about 3/4 working days, and the quality of my hair is insane🥳❤️ Best hair, best quality🤏😍
1 reviews | Active since Oct 2026
I am very happy with the product, the delivery took about 3/4 working days, and the quality of my...
I am very happy with the product, the delivery took about 3/4 working days, and the quality of my hair is insane🥳❤️ Best hair, best quality🤏😍
1 reviews | Active since Oct 2026
Blonde 26"
I absolutely love this wig! The length is exactly what I wanted and it looks really good once installed. It was also quite easy to work with — I had it on and looking good within about 10 minutes. The edges were easy to style and came out really nicely too. Overall, I'm really happy with how the wig looks and feels on me. Definitely a good buy. 🤍
1 reviews | Active since Oct 2026
Blonde 26"
I absolutely love this wig! The length is exactly what I wanted and it looks really good once installed. It was also quite easy to work with — I had it on and looking good within about 10 minutes. The edges were easy to style and came out really nicely too. Overall, I'm really happy with how the wig looks and feels on me. Definitely a good buy. 🤍
1 reviews | Active since Sept 2026
The products quality is 100% and the lace is very nice is like my own hair,and the delivery come ...
The products quality is 100% and the lace is very nice is like my own hair,and the delivery come very fast unexpected. I'm very happy with their products and delivery
1 reviews | Active since Sept 2026
The products quality is 100% and the lace is very nice is like my own hair,and the delivery come ...
The products quality is 100% and the lace is very nice is like my own hair,and the delivery come very fast unexpected. I'm very happy with their products and delivery
1 reviews | Active since Sept 2026
Beautiful wig, excellent quality, soft hair, and exactly as pictured
Beautiful wig, excellent quality, soft hair, and exactly as pictured!
1 reviews | Active since Sept 2026
Beautiful wig, excellent quality, soft hair, and exactly as pictured
Beautiful wig, excellent quality, soft hair, and exactly as pictured!
1 reviews | Active since Mar 2024
Pathetic weave
These people are ******** 😡 DO NOT PURCHASE FROM THEM. I purchased a 20 inch water wave. The weave doesn't even reach the shoulders. The closure is totally different from the rest of the hair. I've emailed them numerous times and they don't respond.
1 reviews | Active since Mar 2024
Pathetic weave
These people are ******** 😡 DO NOT PURCHASE FROM THEM. I purchased a 20 inch water wave. The weave doesn't even reach the shoulders. The closure is totally different from the rest of the hair. I've emailed them numerous times and they don't respond.