Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Superlove Hair splits its customers sharply. Many buyers rave about soft, full, natural looking wigs delivered within days, praising Product Quality and Treatment Results (3.3) and Customer Service, Staff and Experience (3.5). A recurring theme, however, is short or thin hair that does not match the advertised look, followed by refusals to refund, which drags Pricing, Billing and Refunds (1.4) sharply down.
Top Strengths:
- •Customer Service, Staff & Experience: Customers consistently describe smooth website ordering, careful packaging with extras such as wig caps and clips, and delivery in two to five days. Consultants are often described as friendly and patient with first time wig buyers who need guidance.
TrustIndex
5.1
NPS Score
-54
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Superlove Hair
What do customers say about Superlove Hair?
Based on recent customer reviews, Superlove Hair splits its customers sharply. Many buyers rave about soft, full, natural looking wigs delivered within days, praising Product Quality and Treatment Results (3.3) and Customer Service, Staff and Experience (3.5). A recurring theme, however, is short or thin hair that does not match the advertised look, followed by refusals to refund, which drags Pricing, Billing and Refunds (1.4) sharply down.
What is Superlove Hair's biggest strength?
Superlove Hair's biggest strength, according to Hellopeter's AI analysis, is Customer Service, Staff & Experience. Customers consistently describe smooth website ordering, careful packaging with extras such as wig caps and clips, and delivery in two to five days. Consultants are often described as friendly and patient with first time wig buyers who need guidance.
What are the most common complaints about Superlove Hair?
The most common complaint about Superlove Hair, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Billing & Refunds. A recurring theme is refunds being refused after spends of three thousand rand or more, with exchanges offered instead. Promotion purchases are treated as final without that being disclosed, and one shopper found the refund policy link broken.
Is Superlove Hair trustworthy?
Superlove Hair has a TrustIndex of 5.1 out of 10 on Hellopeter, based on 73 reviews in the last 12 months. Hellopeter has tracked Superlove Hair across 317 total reviews. How is the TrustIndex calculated? →
Recent reviews (73)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2024
32 inch hair
The hair is perfect even the lace texture is amazing. The delivery was fast everything about it is amazing 💖
1 reviews | Active since Feb 2024
32 inch hair
The hair is perfect even the lace texture is amazing. The delivery was fast everything about it is amazing 💖
1 reviews | Active since Oct 2025
I got exactly what I ordered, the hair is quality, soft and easy to wear
I got exactly what I ordered, the hair is quality, soft and easy to wear. I'm happy with my order and this is the 2nd time ordering from Superlove Hair.
1 reviews | Active since Oct 2025
I got exactly what I ordered, the hair is quality, soft and easy to wear
I got exactly what I ordered, the hair is quality, soft and easy to wear. I'm happy with my order and this is the 2nd time ordering from Superlove Hair.
1 reviews | Active since Oct 2026
The hair is beautiful, thank you and delivery was quick
The hair is beautiful, thank you and delivery was quick
1 reviews | Active since Oct 2026
The hair is beautiful, thank you and delivery was quick
The hair is beautiful, thank you and delivery was quick
1 reviews | Active since Oct 2026
Want my wig ASAP
Your order *Superlove***placed on Oct 1 shows: - *16 inch wig - R2,499.00 - QTY 1* - *14 inch wig - R2 Order *** - **** Buy 1 Get 1 Free. I ordered 2 wigs (16 inch R2499 + 14 inch FREE) on 1 Oct 2026. They marked both as fulfilled on 2 Oct but only sent 1 parcel Piece 1 of 1 weighing 1kg with only 1 wig (16"). The 14 inch free wig never arrived. Courier PostNet confirmed only 1 parcel received from Superlove. When I complained, they said "surveillance shows 2 wigs" then "2 wigs in same box" then "maybe family borrowed it". Refusing to send video proof. I have video of order and photos of parcel. No resolution
1 reviews | Active since Oct 2026
Want my wig ASAP
Your order *Superlove***placed on Oct 1 shows: - *16 inch wig - R2,499.00 - QTY 1* - *14 inch wig - R2 Order *** - **** Buy 1 Get 1 Free. I ordered 2 wigs (16 inch R2499 + 14 inch FREE) on 1 Oct 2026. They marked both as fulfilled on 2 Oct but only sent 1 parcel Piece 1 of 1 weighing 1kg with only 1 wig (16"). The 14 inch free wig never arrived. Courier PostNet confirmed only 1 parcel received from Superlove. When I complained, they said "surveillance shows 2 wigs" then "2 wigs in same box" then "maybe family borrowed it". Refusing to send video proof. I have video of order and photos of parcel. No resolution

