Superlove Hair Logo

Superlove Hair

Claimed Business
|3.8
73 Reviews (last 12 months)
Does not respond to reviews

Scores reflect the Overall AI Score for each category

AI Review Summary

Based on recent customer reviews, Superlove Hair splits its customers sharply. Many buyers rave about soft, full, natural looking wigs delivered within days, praising Product Quality and Treatment Results (3.3) and Customer Service, Staff and Experience (3.5). A recurring theme, however, is short or thin hair that does not match the advertised look, followed by refusals to refund, which drags Pricing, Billing and Refunds (1.4) sharply down.

Top Strengths:

  • •Customer Service, Staff & Experience: Customers consistently describe smooth website ordering, careful packaging with extras such as wig caps and clips, and delivery in two to five days. Consultants are often described as friendly and patient with first time wig buyers who need guidance.
Service Quality Ratings
Industry Avg: 3.3Best: 4.7 (Scentimental)
Industry Avg: 1.3Best: 3.7 (Unimeal)
Industry Avg: 3.6Best: 4.5 (Scentimental)
Industry Avg: 2.1Best: 4.7 (Scentimental)
Industry Avg: 2.4Best: 4.6 (Scentimental)
Overall AI Score
2.4
Industry Avg: 2.6Best: 4.6 (Scentimental)
4.5-5 Excellent
3.5-4.5 Great
2.5-3.5 Average
1.5-2.5 Poor
<1.5 Terrible
Performance(last 12 months):
Trustindex Rating
5.1
NPS Score
-54Unlikely
Review Distribution
3.8|73 Reviews

Nov '25 - Oct '26

Frequently Asked Questions About Superlove Hair

What do customers say about Superlove Hair?

Based on recent customer reviews, Superlove Hair splits its customers sharply. Many buyers rave about soft, full, natural looking wigs delivered within days, praising Product Quality and Treatment Results (3.3) and Customer Service, Staff and Experience (3.5). A recurring theme, however, is short or thin hair that does not match the advertised look, followed by refusals to refund, which drags Pricing, Billing and Refunds (1.4) sharply down.

What is Superlove Hair's biggest strength?

Superlove Hair's biggest strength, according to Hellopeter's AI analysis, is Customer Service, Staff & Experience. Customers consistently describe smooth website ordering, careful packaging with extras such as wig caps and clips, and delivery in two to five days. Consultants are often described as friendly and patient with first time wig buyers who need guidance.

What are the most common complaints about Superlove Hair?

The most common complaint about Superlove Hair, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Billing & Refunds. A recurring theme is refunds being refused after spends of three thousand rand or more, with exchanges offered instead. Promotion purchases are treated as final without that being disclosed, and one shopper found the refund policy link broken.

Is Superlove Hair trustworthy?

Superlove Hair has a TrustIndex of 5.1 out of 10 on Hellopeter, based on 73 reviews in the last 12 months. Hellopeter has tracked Superlove Hair across 317 total reviews. How is the TrustIndex calculated? →

Recent reviews (73)

Used this business recently? Share your experience to help others decide.

Share Your Experience
LM
Lebogang M

1 reviews | Active since Feb 2024

20 Oct 2026, 14:01

32 inch hair

The hair is perfect even the lace texture is amazing. The delivery was fast everything about it is amazing 💖

0
Replies (0)
More
GP
Gloria P

1 reviews | Active since May 2021

20 Oct 2026, 13:12

Ms

I got my wigs and I'm in love. The hairline looks so natural. I've got so many compliments and will definitely come back .

0
Replies (0)
More
LU
Lucy U

1 reviews | Active since Oct 2026

20 Oct 2026, 12:38

Best service received in twodays ,quality wig i will buy again

Best service received in twodays ,quality wig i will buy again

0
Replies (0)
More
XU
Xoliswa U

1 reviews | Active since Oct 2026

20 Oct 2026, 11:54

Miss

Im happ with my weave and you service it excellent

0
Replies (0)
More
ML
Mandisa L

1 reviews | Active since Oct 2025

20 Oct 2026, 11:13

I got exactly what I ordered, the hair is quality, soft and easy to wear

I got exactly what I ordered, the hair is quality, soft and easy to wear. I'm happy with my order and this is the 2nd time ordering from Superlove Hair.

0
Replies (0)
More
RU
Refilwe U

1 reviews | Active since Oct 2026

20 Oct 2026, 11:10

The hair quality is amazing, yoh

I am very excited and satisfied about my hair from Superlove, I am obsessed with my wig.

0
Replies (0)
More
MU
Mamoloko U

1 reviews | Active since Oct 2026

12 Oct 2026, 19:36

The hair is beautiful, thank you and delivery was quick

The hair is beautiful, thank you and delivery was quick

0
Replies (0)
More
FNN
Florence Nomvula Ntlabathi.

1 reviews | Active since Oct 2026

7 Oct 2026, 11:18

Want my wig ASAP

Your order *Superlove***placed on Oct 1 shows: - *16 inch wig - R2,499.00 - QTY 1* - *14 inch wig - R2 Order *** - **** Buy 1 Get 1 Free. I ordered 2 wigs (16 inch R2499 + 14 inch FREE) on 1 Oct 2026. They marked both as fulfilled on 2 Oct but only sent 1 parcel Piece 1 of 1 weighing 1kg with only 1 wig (16"). The 14 inch free wig never arrived. Courier PostNet confirmed only 1 parcel received from Superlove. When I complained, they said "surveillance shows 2 wigs" then "2 wigs in same box" then "maybe family borrowed it". Refusing to send video proof. I have video of order and photos of parcel. No resolution

0
Replies (0)
More