Want my wig ASAP

Your order *Superlove***placed on Oct 1 shows:

- *16 inch wig - R2,499.00 - QTY 1* - *14 inch wig - R2

Order *** - **** Buy 1 Get 1 Free. I ordered 2 wigs (16 inch R2499 + 14 inch FREE) on 1 Oct 2026. They marked both as fulfilled on 2 Oct but only sent 1 parcel Piece 1 of 1 weighing 1kg with only 1 wig (16"). The 14 inch free wig never arrived. Courier PostNet confirmed only 1 parcel received from Superlove. When I complained, they said "surveillance shows 2 wigs" then "2 wigs in same box" then "maybe family borrowed it". Refusing to send video proof. I have video of order and photos of parcel. No resolution