Superb Hyper
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Superb Hyper
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCN
Chloe N
1 reviews | Active since Mar 2026
31 Mar 2026, 20:23
Suberb hyper
I am extremely frustrated with the “same-day delivery” service from Superb Hyper (Kwadukuza, Stanger branch). I paid close to R50 for delivery, expecting a reliable and timely service. I placed my order at 11:00 in the morning and stayed home the entire day waiting. There were three adults in the house (myself, my partner, and my mother), so there is absolutely no way the house was unattended at any point. This is also not the first time this has happened — on a previous occasion, my order only arrived at around 22:30 at night, which is completely unacceptable for a paid same-day delivery service. My phone happened to be off at the time, so I was unable to receive calls or messages, but that does not change the fact that I was physically at home and available to receive the delivery. When I later followed up around 20:00, I checked the tracking link and saw that the driver was still in Stanger, despite my delivery being scheduled for 17:20. When I contacted the driver, he claimed he had already come to my house, that no one was home, and that he had tried calling multiple times. He even said he took a photo as proof. However, when I asked him to send this photo, he did not provide it. To make matters worse, while we were still trying to understand what had happened to our delivery, the driver abruptly ended the call on us, which was extremely unprofessional and dismissive. This is extremely concerning and frustrating. It feels dishonest and unprofessional to claim a failed delivery when there were clearly people at home the entire day. Paying customers deserve better service, better communication, and accountability. At the very least, if a delivery fails, there should be clear and verifiable proof — not excuses. I am very disappointed and would seriously reconsider using this service again unless there are significant improvements.
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Chloe N
1 reviews | Active since Mar 2026
31 Mar 2026, 20:23
Suberb hyper
I am extremely frustrated with the “same-day delivery” service from Superb Hyper (Kwadukuza, Stanger branch). I paid close to R50 for delivery, expecting a reliable and timely service. I placed my order at 11:00 in the morning and stayed home the entire day waiting. There were three adults in the house (myself, my partner, and my mother), so there is absolutely no way the house was unattended at any point. This is also not the first time this has happened — on a previous occasion, my order only arrived at around 22:30 at night, which is completely unacceptable for a paid same-day delivery service. My phone happened to be off at the time, so I was unable to receive calls or messages, but that does not change the fact that I was physically at home and available to receive the delivery. When I later followed up around 20:00, I checked the tracking link and saw that the driver was still in Stanger, despite my delivery being scheduled for 17:20. When I contacted the driver, he claimed he had already come to my house, that no one was home, and that he had tried calling multiple times. He even said he took a photo as proof. However, when I asked him to send this photo, he did not provide it. To make matters worse, while we were still trying to understand what had happened to our delivery, the driver abruptly ended the call on us, which was extremely unprofessional and dismissive. This is extremely concerning and frustrating. It feels dishonest and unprofessional to claim a failed delivery when there were clearly people at home the entire day. Paying customers deserve better service, better communication, and accountability. At the very least, if a delivery fails, there should be clear and verifiable proof — not excuses. I am very disappointed and would seriously reconsider using this service again unless there are significant improvements.
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Lee-ann Govender
1 reviews | Active since Mar 2026
30 Mar 2026, 15:41
Terrible Service
I honestly wish there was an option to give zero stars. I have ordered from this company before and previously did not experience bad service. However, on 27 February, I placed a grocery order at 7:00 AM, and my groceries were only delivered at 10:10 PM. Throughout the day I made countless calls to the driver, as the weather was extremely hot and I had ordered fresh milk. When my order finally arrived, the milk sachets had burst because the groceries were packed in a car with 13 other customers' orders. The milk was packed in the same bag as meat patties, puri, and puff pastry, and many of the items were damaged. The one milk sachet that had not burst was spoiled and curdled, clearly because it had been left in the heat for the entire day. The driver took photos of the damaged groceries and advised that the company would contact me, but that I should also message them on WhatsApp. I sent a message on WhatsApp and received no response. Two weeks later, I followed up again and still received no response. A month later, I sent an email and another WhatsApp message. The message was viewed but no one rep****. I also have videos showing the condition of the groceries and the health hazard, but despite multiple attempts to contact the company, no one has bothered to respond or resolve the issue. This level of customer service and disregard for food safety is completely unacceptable.
Helpful (0)
|Replies (0)LG
Lee-ann Govender
1 reviews | Active since Mar 2026
30 Mar 2026, 15:41
Terrible Service
I honestly wish there was an option to give zero stars. I have ordered from this company before and previously did not experience bad service. However, on 27 February, I placed a grocery order at 7:00 AM, and my groceries were only delivered at 10:10 PM. Throughout the day I made countless calls to the driver, as the weather was extremely hot and I had ordered fresh milk. When my order finally arrived, the milk sachets had burst because the groceries were packed in a car with 13 other customers' orders. The milk was packed in the same bag as meat patties, puri, and puff pastry, and many of the items were damaged. The one milk sachet that had not burst was spoiled and curdled, clearly because it had been left in the heat for the entire day. The driver took photos of the damaged groceries and advised that the company would contact me, but that I should also message them on WhatsApp. I sent a message on WhatsApp and received no response. Two weeks later, I followed up again and still received no response. A month later, I sent an email and another WhatsApp message. The message was viewed but no one rep****. I also have videos showing the condition of the groceries and the health hazard, but despite multiple attempts to contact the company, no one has bothered to respond or resolve the issue. This level of customer service and disregard for food safety is completely unacceptable.
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