Suberb hyper

I am extremely frustrated with the “same-day delivery” service from Superb Hyper (Kwadukuza, Stanger branch).

I paid close to R50 for delivery, expecting a reliable and timely service. I placed my order at 11:00 in the morning and stayed home the entire day waiting. There were three adults in the house (myself, my partner, and my mother), so there is absolutely no way the house was unattended at any point.

This is also not the first time this has happened — on a previous occasion, my order only arrived at around 22:30 at night, which is completely unacceptable for a paid same-day delivery service.

My phone happened to be off at the time, so I was unable to receive calls or messages, but that does not change the fact that I was physically at home and available to receive the delivery.

When I later followed up around 20:00, I checked the tracking link and saw that the driver was still in Stanger, despite my delivery being scheduled for 17:20.

When I contacted the driver, he claimed he had already come to my house, that no one was home, and that he had tried calling multiple times. He even said he took a photo as proof. However, when I asked him to send this photo, he did not provide it.

To make matters worse, while we were still trying to understand what had happened to our delivery, the driver abruptly ended the call on us, which was extremely unprofessional and dismissive.

This is extremely concerning and frustrating. It feels dishonest and unprofessional to claim a failed delivery when there were clearly people at home the entire day.

Paying customers deserve better service, better communication, and accountability. At the very least, if a delivery fails, there should be clear and verifiable proof — not excuses.

I am very disappointed and would seriously reconsider using this service again unless there are significant improvements.