Based on recent customer reviews, Digicall is most often described through the individual consultants who handle home emergency and geyser claims. Customers consistently praise named agents, same day dispatch of plumbers, electricians and locksmiths, and follow up calls that confirm the job was completed. A recurring theme on the negative side is stalled motor and assessor driven claims where customers must chase for updates themselves.
Top Strengths:
- •Agent Quality & Customer Care: Consultants are named again and again, with Kwanele Mdunge, Khethiwe Zwane, Maureen Phiri, Michel Ndlovu and Nobuhle Zwane described as patient, knowledgeable and genuinely caring. Customers repeatedly say they did not feel like just a policy number.
Replied to 100% of negative reviews
Reply time on negative reviews: 5h 15m
TrustIndex
8.1
Ranking
#40
in Insurance
Reply Time
30h 52m
NPS Score
61
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 5h 15m
Nov '25 - Oct '26
Frequently Asked Questions About Digicall
What do customers say about Digicall?
Based on recent customer reviews, Digicall is most often described through the individual consultants who handle home emergency and geyser claims. Customers consistently praise named agents, same day dispatch of plumbers, electricians and locksmiths, and follow up calls that confirm the job was completed. A recurring theme on the negative side is stalled motor and assessor driven claims where customers must chase for updates themselves.
What is Digicall's biggest strength?
Digicall's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Consultants are named again and again, with Kwanele Mdunge, Khethiwe Zwane, Maureen Phiri, Michel Ndlovu and Nobuhle Zwane described as patient, knowledgeable and genuinely caring. Customers repeatedly say they did not feel like just a policy number.
What are the most common complaints about Digicall?
The most common complaint about Digicall, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Proactive callbacks are a genuine strength on emergency callouts, yet a recurring theme is unanswered phone lines, ignored emails and escalation requests that produce nothing beyond a promise to escalate, leaving customers to chase their own claims.
How does Digicall compare to other Insurance companies?
Digicall scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Insurance, compared to the Insurance industry average of 3.1. Their strongest theme is Agent Quality (4.2); their weakest is Communication (3.5). The top AI-rated Insurance business on Hellopeter is CLC (4.4). How is the AI Score calculated? →
Is Digicall trustworthy?
Digicall has a TrustIndex of 8.1 out of 10 on Hellopeter, based on 90 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 5 hours 15 min. Hellopeter has tracked Digicall across 837 total reviews. How is the TrustIndex calculated? →
Recent reviews (90)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2024
No communication
Good day, I am writing to follow up on the motor vehicle accident involving your driver, vehicle registration ***, which occurred on 19 October 2026. To date, I have not received any feedback regarding the status of my claim, nor any acknowledgement that the matter is being investigated. I am concerned by the lack of communication, particularly as my vehicle sustained significant damage during the accident. The impact resulted in a substantial dent to my vehicle and caused damage to the side mirror, rendering the vehicle unsuitable for use. This has caused considerable inconvenience and disruption to my daily activities. I would appreciate urgent confirmation that my claim is receiving attention, together with an update on the investigation and the next steps in the claims process. I look forward to your prompt response.
1 reviews | Active since Sept 2024
No communication
Good day, I am writing to follow up on the motor vehicle accident involving your driver, vehicle registration ***, which occurred on 19 October 2026. To date, I have not received any feedback regarding the status of my claim, nor any acknowledgement that the matter is being investigated. I am concerned by the lack of communication, particularly as my vehicle sustained significant damage during the accident. The impact resulted in a substantial dent to my vehicle and caused damage to the side mirror, rendering the vehicle unsuitable for use. This has caused considerable inconvenience and disruption to my daily activities. I would appreciate urgent confirmation that my claim is receiving attention, together with an update on the investigation and the next steps in the claims process. I look forward to your prompt response.
1 reviews | Active since Nov 2015
They were quick to respond and sort out the problem, their professionalism was the best
They were quick to respond and sort out the problem, their professionalism was the best
1 reviews | Active since Nov 2015
They were quick to respond and sort out the problem, their professionalism was the best
They were quick to respond and sort out the problem, their professionalism was the best
1 reviews | Active since Oct 2018
Digicall IS A ****
The company is inefficient and ***********. Any insurance company dealing with them is a ****. Avoid them as all cost. I have an open deck because of them and its taking forever to have it fixed. The staff does not care at all.
1 reviews | Active since Oct 2018
Digicall IS A ****
The company is inefficient and ***********. Any insurance company dealing with them is a ****. Avoid them as all cost. I have an open deck because of them and its taking forever to have it fixed. The staff does not care at all.
1 reviews | Active since Jul 2018
Excellent service
Had an issue with a blocked drain after hours, called king price and the plumber was here within an hour. Problem sorted in 10 minutes. Couldn't be happier. Good service from King price as well as knowledgeable plumbers that could resolve the issue immediately. No talking or making friends, just professional service.
1 reviews | Active since Jul 2018
Excellent service
Had an issue with a blocked drain after hours, called king price and the plumber was here within an hour. Problem sorted in 10 minutes. Couldn't be happier. Good service from King price as well as knowledgeable plumbers that could resolve the issue immediately. No talking or making friends, just professional service.
1 reviews | Active since Oct 2026
Great job done Digicall as represented by Snenhlahla Hadebe thank you so much
Great job done Digicall as represented by Snenhlahla Hadebe thank you so much
1 reviews | Active since Oct 2026
Great job done Digicall as represented by Snenhlahla Hadebe thank you so much
Great job done Digicall as represented by Snenhlahla Hadebe thank you so much
1 reviews | Active since Jul 2024
I would like to write a review about King Price Insurance
I would like to write a review about King Price Insurance
1 reviews | Active since Jul 2024
I would like to write a review about King Price Insurance
I would like to write a review about King Price Insurance