Based on recent customer reviews, South African Police Service delivers a sharply divided experience. Citizens consistently name individual officers who go far beyond expectation, yet a recurring theme is stations that turn complainants away, dispatch vans that never arrive and cases that close without investigation. Service Delivery and Staff Conduct (2.9) carries the profile, while communication, documentation and turnaround are described as the weakest links.
Top Strengths:
- •Service Delivery & Staff Conduct: Reviewers repeatedly name officers such as Constable Makoena, Sergeants Kom and Bobela, Warrant Officer Phetoe and Colonel Maswanganyi for patience and professionalism. Stations like Berea, Diepkloof and Nongoma are described as warm and willing, though conduct varies dramatically between stations.
TrustIndex
4.8
NPS Score
-36
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About South African Police Service
What do customers say about South African Police Service?
Based on recent customer reviews, South African Police Service delivers a sharply divided experience. Citizens consistently name individual officers who go far beyond expectation, yet a recurring theme is stations that turn complainants away, dispatch vans that never arrive and cases that close without investigation. Service Delivery and Staff Conduct (2.9) carries the profile, while communication, documentation and turnaround are described as the weakest links.
What is South African Police Service's biggest strength?
South African Police Service's biggest strength, according to Hellopeter's AI analysis, is Service Delivery & Staff Conduct. Reviewers repeatedly name officers such as Constable Makoena, Sergeants Kom and Bobela, Warrant Officer Phetoe and Colonel Maswanganyi for patience and professionalism. Stations like Berea, Diepkloof and Nongoma are described as warm and willing, though conduct varies dramatically between stations.
What are the most common complaints about South African Police Service?
The most common complaint about South African Police Service, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring theme is station landlines that ring unanswered, emergency callers disconnected without reference numbers and follow up calls hung up. Detectives are described as going silent for months after a case is assigned, leaving complainants with no way to get an update.
Is South African Police Service trustworthy?
South African Police Service has a TrustIndex of 4.8 out of 10 on Hellopeter, based on 162 reviews in the last 12 months. Hellopeter has tracked South African Police Service across 1,607 total reviews. How is the TrustIndex calculated? →
Recent reviews (162)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2018
I am not happy i am the victim here but m treated as ****
I opened a case in chungwa police staion and sgnt radebe was investigating my case but after i spoke with him i received an sms telling me that the case has been withdrawn
1 reviews | Active since Nov 2018
I am not happy i am the victim here but m treated as ****
I opened a case in chungwa police staion and sgnt radebe was investigating my case but after i spoke with him i received an sms telling me that the case has been withdrawn
1 reviews | Active since Oct 2026
My ****** vehicle in Uganda not repatriated by SAPS
Hi, my name is Simon, I would like to complain about the south african police services. I am a person with physical disability who depends largely on my vehicle for mobility. In 2021 I lost everything I have ever worked for through ******** including my vehicle. I had to make my own investigations after police closed the case saying the are no leads. I managed to spot my vehicle which was in Uganda still in 2021 late. I reported the case again but this time I went to Independent Police Investigative Directorate-IPID to open the case. Even today 5 years later I have not received my vehicle, the police man who was assigned to the case ( Lt Colonel Brian Mashigo) continuously ignored, my calls, whatsApp messages, just blue ticked me and never reply even this day. Please assist me in this regard. Simon
1 reviews | Active since Oct 2026
My ****** vehicle in Uganda not repatriated by SAPS
Hi, my name is Simon, I would like to complain about the south african police services. I am a person with physical disability who depends largely on my vehicle for mobility. In 2021 I lost everything I have ever worked for through ******** including my vehicle. I had to make my own investigations after police closed the case saying the are no leads. I managed to spot my vehicle which was in Uganda still in 2021 late. I reported the case again but this time I went to Independent Police Investigative Directorate-IPID to open the case. Even today 5 years later I have not received my vehicle, the police man who was assigned to the case ( Lt Colonel Brian Mashigo) continuously ignored, my calls, whatsApp messages, just blue ticked me and never reply even this day. Please assist me in this regard. Simon
1 reviews | Active since Nov 2023
My nephew was stabed by the school gate 22 November 2023. Firstly the investigator came to let us know he doesn't have transport to go speak to witnesses, telling us the family to go find witnesses and ask them to go report to police. We did, school kids who witnessed the terrible incident availed themselves. We have been attending court since then, seeing the boy who killed him in cold blood going around free. The police failed to supine the witnesses to attend court numerous times. The witnesses were told to attend once March 2026, there was no electricity in court,the case was postponed. We have been attending court without witnesses. Yesterday the 17 th September 2026, the court postponed the case to the 15th October for the last time. The magistrate threatened to remove this case if the police still don't come to explain themselves and if the witnesses still don't attend. My nice was ****** his school bag on his last day of exam and his life through the stab heart by the bully who needs to learn a lesson. If this case is struck off the court, where is the justice for us? His deaths is still feels like yesterday. He was still young and promising a brighter future. His life was cut short for no reason. I sent a complaint when the investigation officer told to go find witnesses, phoned the station commander numerous times trying to follow up on the case, but nothing came out of that. We need help to get justice. Please help, someone out there, please help. We can't heal if there is no justice!!!
Police station that doesn't care about community. Failed to do it's job.
1 reviews | Active since Nov 2023
My nephew was stabed by the school gate 22 November 2023. Firstly the investigator came to let us know he doesn't have transport to go speak to witnesses, telling us the family to go find witnesses and ask them to go report to police. We did, school kids who witnessed the terrible incident availed themselves. We have been attending court since then, seeing the boy who killed him in cold blood going around free. The police failed to supine the witnesses to attend court numerous times. The witnesses were told to attend once March 2026, there was no electricity in court,the case was postponed. We have been attending court without witnesses. Yesterday the 17 th September 2026, the court postponed the case to the 15th October for the last time. The magistrate threatened to remove this case if the police still don't come to explain themselves and if the witnesses still don't attend. My nice was ****** his school bag on his last day of exam and his life through the stab heart by the bully who needs to learn a lesson. If this case is struck off the court, where is the justice for us? His deaths is still feels like yesterday. He was still young and promising a brighter future. His life was cut short for no reason. I sent a complaint when the investigation officer told to go find witnesses, phoned the station commander numerous times trying to follow up on the case, but nothing came out of that. We need help to get justice. Please help, someone out there, please help. We can't heal if there is no justice!!!
Police station that doesn't care about community. Failed to do it's job.
1 reviews | Active since Sept 2026
Onicca's service was...
Onicca's service was good , helpful patient and updating me on time professionally
1 reviews | Active since Sept 2026
Onicca's service was...
Onicca's service was good , helpful patient and updating me on time professionally
1 reviews | Active since Sept 2026
He was well spoken with me
He was well spoken with me. He also helped me solve my problems that I had with my claims.
1 reviews | Active since Sept 2026
He was well spoken with me
He was well spoken with me. He also helped me solve my problems that I had with my claims.
1 reviews | Active since Sept 2026
I would like to Than...
I would like to Thank SAADYA for helping me out, she was very Patient with me and also very understanding
1 reviews | Active since Sept 2026
I would like to Than...
I would like to Thank SAADYA for helping me out, she was very Patient with me and also very understanding