Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Skills Academy presents a sharply divided student experience. Enrolment consultants and tutors earn warm, often name specific praise, while a recurring theme is frustration once money changes hands. Students consistently report delayed study material, unanswered emails, unmarked assignments and refusals to refund or cancel, which pulls Fees, Financial Aid and Refunds (2.2) and Certification and Career Outcomes (2.6) well below the praise given to teaching.
Top Strengths:
- •Teaching & Academic Support: Tutors such as Tshepang Tumahole, Aludwe Mthini and Willem are singled out for making difficult subjects accessible, with quick Telegram and email help praised. Balanced against periods where tutors left and assignments sat unmarked for weeks.
Replied to 79% of negative reviews
Reply time on negative reviews: 74h 33m
TrustIndex
5.6
Reply Time
76h 47m
NPS Score
23
Recommended: Likely
Replied to 79% of negative reviews
Reply time on negative reviews: 74h 33m
Oct '25 - Sep '26
Frequently Asked Questions About Skills Academy
What do customers say about Skills Academy?
Based on recent customer reviews, Skills Academy presents a sharply divided student experience. Enrolment consultants and tutors earn warm, often name specific praise, while a recurring theme is frustration once money changes hands. Students consistently report delayed study material, unanswered emails, unmarked assignments and refusals to refund or cancel, which pulls Fees, Financial Aid and Refunds (2.2) and Certification and Career Outcomes (2.6) well below the praise given to teaching.
What is Skills Academy's biggest strength?
Skills Academy's biggest strength, according to Hellopeter's AI analysis, is Teaching & Academic Support. Tutors such as Tshepang Tumahole, Aludwe Mthini and Willem are singled out for making difficult subjects accessible, with quick Telegram and email help praised. Balanced against periods where tutors left and assignments sat unmarked for weeks.
What are the most common complaints about Skills Academy?
The most common complaint about Skills Academy, based on Hellopeter's AI analysis of recent customer reviews, is Certification & Career Outcomes. Students who complete report real outcomes, including matric passes and immediate certificates. Others describe statements of results outstanding for years, N6 subjects showing zero marks and no clear escalation path for exam registration errors.
How does Skills Academy compare to other Colleges & Universities companies?
Skills Academy scores 3 out of 5 on Hellopeter's AI analysis of service quality in Colleges & Universities, compared to the Colleges & Universities industry average of 3.6. Their strongest theme is Teaching Quality (4); their weakest is Fees & Refunds (2). The top AI-rated Colleges & Universities business on Hellopeter is Teneo Online School (4.4). How is the AI Score calculated? →
Is Skills Academy trustworthy?
Skills Academy has a TrustIndex of 5.6 out of 10 on Hellopeter, based on 154 reviews in the last 12 months. They reply to 79% of negative reviews, typically within 74 hours 33 min. Hellopeter has tracked Skills Academy across 805 total reviews. How is the TrustIndex calculated? →
Recent reviews (154)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
I am currently studying Office Management through Skills Academy.I appreciate the opportunity to study online and improve my knowledge and
Great support and and a valuable learning experience at Skills Academy.
1 reviews | Active since Dec 2021
Poor Communication
I deregistered from Skills Academy due to delays, poor communication, and lack of support. My prep lessons were delayed, and even after payment, my study materials were not sent promptly. I waited weeks and had to chase answers myself, only to be told the books were out of stock. I eventually deregistered because I didn't feel taken seriously as a student. Most importantly, I still haven't received my refund, and they have failed to provide a clear timeline. This is unacceptable, and based on my experience, I would advise prospective students to think carefully about the communication and support they might receive.
1 reviews | Active since Dec 2021
Poor Communication
I deregistered from Skills Academy due to delays, poor communication, and lack of support. My prep lessons were delayed, and even after payment, my study materials were not sent promptly. I waited weeks and had to chase answers myself, only to be told the books were out of stock. I eventually deregistered because I didn't feel taken seriously as a student. Most importantly, I still haven't received my refund, and they have failed to provide a clear timeline. This is unacceptable, and based on my experience, I would advise prospective students to think carefully about the communication and support they might receive.
1 reviews | Active since Sept 2026
very happy
I have had a really great experience studying here. The learning material is well organised and easy to understand, and the support I receive throughout my studies has been excellent. The staff and tutors are friendly, helpful and always willing to assist when I need guidance. I really appreciate the professional and welcoming environment. It makes studying feel less stressful and gives me the motivation to keep going and achieve my goals. I would definitely recommend this place to anyone looking for a supportive and professional learning environment. I’m very happy with my experience
1 reviews | Active since Sept 2026
very happy
I have had a really great experience studying here. The learning material is well organised and easy to understand, and the support I receive throughout my studies has been excellent. The staff and tutors are friendly, helpful and always willing to assist when I need guidance. I really appreciate the professional and welcoming environment. It makes studying feel less stressful and gives me the motivation to keep going and achieve my goals. I would definitely recommend this place to anyone looking for a supportive and professional learning environment. I’m very happy with my experience
1 reviews | Active since Sept 2026
Excellent Support -Thank you Pheletso
I had an excellent experience with Skills Academy.Support is fast and helpful. Special thanks to Pheletso for amazing assistance. Highly recommended.
1 reviews | Active since Sept 2026
Excellent Support -Thank you Pheletso
I had an excellent experience with Skills Academy.Support is fast and helpful. Special thanks to Pheletso for amazing assistance. Highly recommended.
1 reviews | Active since Jul 2022
My experience with skills academy za
I am way over the age to be doing my matric ,but it is a important certificate to have. I have started ,and chosen Skills Academy, to move forward with my studies. I dont feel allot of pressure because they have been there for me ... phoning me to ask if I am coping ! And phoning to ask if I need extra time as they know life is hectic at my age ... Tha k you Skills Academy 👌 👏 😎
1 reviews | Active since Jul 2022
My experience with skills academy za
I am way over the age to be doing my matric ,but it is a important certificate to have. I have started ,and chosen Skills Academy, to move forward with my studies. I dont feel allot of pressure because they have been there for me ... phoning me to ask if I am coping ! And phoning to ask if I need extra time as they know life is hectic at my age ... Tha k you Skills Academy 👌 👏 😎
1 reviews | Active since Mar 2023
This was by far one of the worst decisions I have ever made.
The institution makes many promises during the enrolment process, but unfortunately, they do not deliver on them. I was advised that I would receive my study material after making my first instalment. However, two weeks later( AFTER I HAD TO FOLLOW UP ABOUT IT) I was only informed that the study material was out of stock and that there was no estimated delivery date. This information should have been communicated to me before I committed to the course and made any payments. As a result, I submitted a cancellation request. Despite this, another instalment was still deducted from my account after I had already requested cancellation. I am now trying to get my refund, and once again, I am being met with silence. No one is getting back to me, and I have to follow up repeatedly just to get an update on my own money. How can an institution allow a student to enrol and make payments when the required study material is not even available, without informing them beforehand? I have received absolutely nothing from this institution — no study material and no benefit from the fees I have paid. I therefore expect a full refund of all monies paid. The lack of communication and customer service throughout this entire process has been extremely disappointing. I should not have to follow up daily to get a response regarding a refund that I am entitled to. I expect this matter to be resolved urgently and for my full refund to be processed without any further unnecessary delays.
1 reviews | Active since Mar 2023
This was by far one of the worst decisions I have ever made.
The institution makes many promises during the enrolment process, but unfortunately, they do not deliver on them. I was advised that I would receive my study material after making my first instalment. However, two weeks later( AFTER I HAD TO FOLLOW UP ABOUT IT) I was only informed that the study material was out of stock and that there was no estimated delivery date. This information should have been communicated to me before I committed to the course and made any payments. As a result, I submitted a cancellation request. Despite this, another instalment was still deducted from my account after I had already requested cancellation. I am now trying to get my refund, and once again, I am being met with silence. No one is getting back to me, and I have to follow up repeatedly just to get an update on my own money. How can an institution allow a student to enrol and make payments when the required study material is not even available, without informing them beforehand? I have received absolutely nothing from this institution — no study material and no benefit from the fees I have paid. I therefore expect a full refund of all monies paid. The lack of communication and customer service throughout this entire process has been extremely disappointing. I should not have to follow up daily to get a response regarding a refund that I am entitled to. I expect this matter to be resolved urgently and for my full refund to be processed without any further unnecessary delays.