Based on recent customer reviews, Simba is facing sustained criticism over product quality and complaint handling. Shoppers repeatedly report chips, Nik Naks and peanuts arriving with little or no seasoning, stale or burnt contents, and sealed packets that hold mostly air. More serious concerns involve foreign objects including worms, small stones, soil, a plaster and suspected rat droppings. Customers say PepsiCo closes investigations without collecting samples, offering small vouchers instead of explanations. Retail partners in Pietermaritzburg and Sharpeville report absent reps. A minority still praise the classic crunch and helpful care agents.
TrustIndex
2.1
NPS Score
-82
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Simba
What do customers say about Simba?
Based on recent customer reviews, Simba is facing sustained criticism over product quality and complaint handling. Shoppers repeatedly report chips, Nik Naks and peanuts arriving with little or no seasoning, stale or burnt contents, and sealed packets that hold mostly air. More serious concerns involve foreign objects including worms, small stones, soil, a plaster and suspected rat droppings. Customers say PepsiCo closes investigations without collecting samples, offering small vouchers instead of explanations. Retail partners in Pietermaritzburg and Sharpeville report absent reps. A minority still praise the classic crunch and helpful care agents.
Is Simba trustworthy?
Simba has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 35 reviews in the last 12 months. Hellopeter has tracked Simba across 435 total reviews. How is the TrustIndex calculated? →
Recent reviews (35)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2024
We dont get our instant prizes when we complain on Facebook they ignore us
These ones promote **** competition they dont send our instant prize.on their website you enter and win then they say wait for sms with your instant prize but you never receive any sms iam talking about their ongoing competition which started on the 15th of September and is ending on December they dont bother sending our instant prizes no one has received it i won instant prize more than 3 times yet nothing.people should refrain from entering their competition
1 reviews | Active since Aug 2024
We dont get our instant prizes when we complain on Facebook they ignore us
These ones promote **** competition they dont send our instant prize.on their website you enter and win then they say wait for sms with your instant prize but you never receive any sms iam talking about their ongoing competition which started on the 15th of September and is ending on December they dont bother sending our instant prizes no one has received it i won instant prize more than 3 times yet nothing.people should refrain from entering their competition
1 reviews | Active since Jan 2025
Simba Cheeto Brix-no longer the same
Horrible cheeto brix! I complained and nothing has been done to address this!
1 reviews | Active since Jan 2025
Simba Cheeto Brix-no longer the same
Horrible cheeto brix! I complained and nothing has been done to address this!
1 reviews | Active since Dec 2024
Disappointing Response to a Serious Food Safety Concern
Approximately two months ago, I purchased a packet of KFC Flavour Simba chips from my local SPAR while watching a soccer match. While eating the chips, I discovered a foreign object inside the sealed packet. I immediately reported the matter to Simba. They collected the product and conducted an investigation. After some time, I received a response thanking me for bringing the matter to their attention and advising that the investigation had been concluded. However, no meaningful explanation was provided about how the foreign object ended up in the packet or what measures had been taken to prevent this from happening again. To make matters worse, the only compensation I received was a R40 voucher. I find this completely unacceptable. This was not a complaint about the taste or quality of the chips—it was a serious food safety concern involving a foreign object in a sealed packet. Fortunately, I noticed it before swallowing it, but the outcome could have been much worse. I work for the Department of Health, so I understand the importance of food safety and quality control. Incidents like this should be treated with the seriousness they deserve. A R40 voucher does not adequately address the potential health risk or the concern and distress caused by this incident. As a long-standing Simba customer, I expected a far more responsible and customer-focused resolution. Sadly, I have been left extremely disappointed by the way my complaint was handled. Unless Simba reviews how they respond to serious consumer safety complaints, they will be losing a loyal and valuable customer. I hope Simba responds by taking this matter seriously and providing a more appropriate resolution
1 reviews | Active since Dec 2024
Disappointing Response to a Serious Food Safety Concern
Approximately two months ago, I purchased a packet of KFC Flavour Simba chips from my local SPAR while watching a soccer match. While eating the chips, I discovered a foreign object inside the sealed packet. I immediately reported the matter to Simba. They collected the product and conducted an investigation. After some time, I received a response thanking me for bringing the matter to their attention and advising that the investigation had been concluded. However, no meaningful explanation was provided about how the foreign object ended up in the packet or what measures had been taken to prevent this from happening again. To make matters worse, the only compensation I received was a R40 voucher. I find this completely unacceptable. This was not a complaint about the taste or quality of the chips—it was a serious food safety concern involving a foreign object in a sealed packet. Fortunately, I noticed it before swallowing it, but the outcome could have been much worse. I work for the Department of Health, so I understand the importance of food safety and quality control. Incidents like this should be treated with the seriousness they deserve. A R40 voucher does not adequately address the potential health risk or the concern and distress caused by this incident. As a long-standing Simba customer, I expected a far more responsible and customer-focused resolution. Sadly, I have been left extremely disappointed by the way my complaint was handled. Unless Simba reviews how they respond to serious consumer safety complaints, they will be losing a loyal and valuable customer. I hope Simba responds by taking this matter seriously and providing a more appropriate resolution
1 reviews | Active since Jul 2026
Foreign contaminants on simba chips
On the 22nd of July, I went to sunninghill spar and bought a packet of simba chips and upon eating them i found foreign contaminants (soil). I am very unhappy about their product.
1 reviews | Active since Jul 2026
Foreign contaminants on simba chips
On the 22nd of July, I went to sunninghill spar and bought a packet of simba chips and upon eating them i found foreign contaminants (soil). I am very unhappy about their product.
1 reviews | Active since May 2021
Spoiled Taste in Simba Doritos Sweet Chilli
I bought Simba Doritos Sweet Chilli and the Cheese flavour at Pick n Pay on Monday the 13th of July 2026. The Sweet Chillie flavor tastes off—it tastes like something is rotten.
1 reviews | Active since Sept 2024
Complaint: Empty bag of Lay's Mexican Mango Chilli Salsa (Batch Details Included)
Also kindly check your email Dear Simba Customer Care Team, I am writing to you as a loyal fan of Lay's, but I am incredibly disappointed with a purchase I made today. I bought two small bags of the Lay's Mexican Mango Chilli Salsa flavour. While the first bag was perfectly fine, the second bag is completely empty except for what feels like only two loose chips inside, despite being fully sealed and puffed up with air. I was really looking forward to a lekker snack, so this was a massive letdown. To help you trace the issue, I have attached photos of the product and provided the batch details below: Product: Lay's Mexican Mango Chilli Salsa (Small Bag) Barcode: *** Best Before Date:18/09/2026 Batch/Manufacturing Code: #AOAC 985.29 I would appreciate it if you could look into this and let me know how this can be resolved. Kind regards, Benedette ***
1 reviews | Active since Sept 2024
Complaint: Empty bag of Lay's Mexican Mango Chilli Salsa (Batch Details Included)
Also kindly check your email Dear Simba Customer Care Team, I am writing to you as a loyal fan of Lay's, but I am incredibly disappointed with a purchase I made today. I bought two small bags of the Lay's Mexican Mango Chilli Salsa flavour. While the first bag was perfectly fine, the second bag is completely empty except for what feels like only two loose chips inside, despite being fully sealed and puffed up with air. I was really looking forward to a lekker snack, so this was a massive letdown. To help you trace the issue, I have attached photos of the product and provided the batch details below: Product: Lay's Mexican Mango Chilli Salsa (Small Bag) Barcode: *** Best Before Date:18/09/2026 Batch/Manufacturing Code: #AOAC 985.29 I would appreciate it if you could look into this and let me know how this can be resolved. Kind regards, Benedette ***
1 reviews | Active since May 2026
HAPPY CUSTOMER.
Thank you to mogamat and Lee for your fast and transparent help with my case I must say i really expected a long delayed process but you guys really did your best.
1 reviews | Active since May 2026
HAPPY CUSTOMER.
Thank you to mogamat and Lee for your fast and transparent help with my case I must say i really expected a long delayed process but you guys really did your best.