Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Shoprite is described as a retailer where low prices and the occasional standout employee sit alongside serious, repeated service failures. Customers consistently report rotten and expired food, hostile cashiers and managers, and Money Market accounts that lock them out of their own funds. A recurring theme is long queues with only two or three tills open. Praise, where it appears, is almost always for a named individual rather than a store or a system.
Top Strengths:
- •Customer Service & Support: Customer Service & Support (1.3) is the strongest scoring theme only in relative terms. Individual cashiers, controllers and car guards are warmly named and celebrated, showing the service culture is possible; it is simply not consistent across branches or shifts.
TrustIndex
2.1
NPS Score
-74
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Shoprite
What do customers say about Shoprite?
Based on recent customer reviews, Shoprite is described as a retailer where low prices and the occasional standout employee sit alongside serious, repeated service failures. Customers consistently report rotten and expired food, hostile cashiers and managers, and Money Market accounts that lock them out of their own funds. A recurring theme is long queues with only two or three tills open. Praise, where it appears, is almost always for a named individual rather than a store or a system.
What is Shoprite's biggest strength?
Shoprite's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Customer Service & Support (1.3) is the strongest scoring theme only in relative terms. Individual cashiers, controllers and car guards are warmly named and celebrated, showing the service culture is possible; it is simply not consistent across branches or shifts.
What are the most common complaints about Shoprite?
The most common complaint about Shoprite, based on Hellopeter's AI analysis of recent customer reviews, is Product Quality & Value. Product Quality & Value (1.1) is dominated by food safety complaints. Customers describe rotten meat and chicken, worms in maize meal, mouldy bread and cheese, and expired dairy and baby food still sitting on shelves, often discovered only after cooking or feeding children.
Is Shoprite trustworthy?
Shoprite has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 542 reviews in the last 12 months. Hellopeter has tracked Shoprite across 6,325 total reviews. How is the TrustIndex calculated? →
Recent reviews (542)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2025
Don't buy Raid multi insect killer odourless
I bought Raid multi insect killer odourless, that Raid doesn't even kill a mosquito you will spray a mosquito until your eyes are sore while the mosquito keeps flying, im very disappointed
1 reviews | Active since May 2025
Don't buy Raid multi insect killer odourless
I bought Raid multi insect killer odourless, that Raid doesn't even kill a mosquito you will spray a mosquito until your eyes are sore while the mosquito keeps flying, im very disappointed
1 reviews | Active since Oct 2026
Shoprite Middestad Mall - Pensioner broke kneecap, 19 staples, no help from store*
Shoprite Middestad Mall - Pensioner broke kneecap, 19 staples, no help from store* On Friday 25th July, my 62 year old mother, who is a pensioner, fell inside Shoprite Middestad Mall. Not one staff member helped her up - customers had to help her. We thought it was not serious, but at home she was in severe pain. I called the ambulance. She was admitted to Elsies River Hospital on 25th July, then transferred to Tygerberg Hospital on Sunday. Doctors confirmed her kneecap broke and she had to be operated. She had 19 staples in her knee and came home on 4th August wearing a knee brace. She still cannot bend her knee. Every month we must go back to Tygerberg Hospital for check-ups. She is struggling to walk and in pain. I reported it to Shoprite Middestad Mall. Manager Mr Taylor asked where exactly she fell and for a till slip. She did not have a slip. I brought her in a wheelchair to show them. They checked cameras and saw the fall, but said there was nothing on the floor. Then a lad
1 reviews | Active since Oct 2026
Shoprite Middestad Mall - Pensioner broke kneecap, 19 staples, no help from store*
Shoprite Middestad Mall - Pensioner broke kneecap, 19 staples, no help from store* On Friday 25th July, my 62 year old mother, who is a pensioner, fell inside Shoprite Middestad Mall. Not one staff member helped her up - customers had to help her. We thought it was not serious, but at home she was in severe pain. I called the ambulance. She was admitted to Elsies River Hospital on 25th July, then transferred to Tygerberg Hospital on Sunday. Doctors confirmed her kneecap broke and she had to be operated. She had 19 staples in her knee and came home on 4th August wearing a knee brace. She still cannot bend her knee. Every month we must go back to Tygerberg Hospital for check-ups. She is struggling to walk and in pain. I reported it to Shoprite Middestad Mall. Manager Mr Taylor asked where exactly she fell and for a till slip. She did not have a slip. I brought her in a wheelchair to show them. They checked cameras and saw the fall, but said there was nothing on the floor. Then a lad
1 reviews | Active since May 2019
Shoprite Money Market App along with the agents is not supporting customers
Paid R150 on 16-10-2026 via voucher to be withdrew at shoprite Money Market, was assisted by MMA chat support agents who open and close my query within 30 minutes unresolved. Requesting a reversal of the cash voucher and Money Market App account closure for cell number ***
1 reviews | Active since May 2019
Shoprite Money Market App along with the agents is not supporting customers
Paid R150 on 16-10-2026 via voucher to be withdrew at shoprite Money Market, was assisted by MMA chat support agents who open and close my query within 30 minutes unresolved. Requesting a reversal of the cash voucher and Money Market App account closure for cell number ***
1 reviews | Active since Jan 2012
A cake that was ******
On Saturday the 17th around 13:00 I visited shoprite Joubert Johannesburg the trolley boys stole my cake that I bought from Woolworths. This encounter made my birthday terrible and honestly feel it was unprofessional. We trust them with our belongings for them to ***** from customers i need this situation to be taken care of
1 reviews | Active since Jan 2012
A cake that was ******
On Saturday the 17th around 13:00 I visited shoprite Joubert Johannesburg the trolley boys stole my cake that I bought from Woolworths. This encounter made my birthday terrible and honestly feel it was unprofessional. We trust them with our belongings for them to ***** from customers i need this situation to be taken care of
1 reviews | Active since Aug 2021
Straws at liqour stores
Please have straws available at your liqour stores. The 3 stores I frequent hardly, in fact, they never have straws available.
1 reviews | Active since Aug 2021
Straws at liqour stores
Please have straws available at your liqour stores. The 3 stores I frequent hardly, in fact, they never have straws available.
1 reviews | Active since Jun 2016
No service don't expect it
2 tills open is 08h41 the queue is long no urgency in staff but it's always like this most shoprite stores is so slow in customer service they don't have it I think they need a revamp 2 out of 10
1 reviews | Active since Jun 2016
No service don't expect it
2 tills open is 08h41 the queue is long no urgency in staff but it's always like this most shoprite stores is so slow in customer service they don't have it I think they need a revamp 2 out of 10
1 reviews | Active since Mar 2015
Shoprite Southfield
I was in Shoprite on Saturday 10th October, I made my purchase by card and then the till gave issues not giving a slip, I was told I need to pay again as the money will reverse into my account Monday/Tuesday. I was not prepare to pay again, they informed me that I either pay again or leave the goods I had already paid for. For a store that caters for a lower income its not always possible to pay for goods twice or leave the items you purchased as you have children to feed. My husband then came and paid for the items again, this morning the money came off my account also. so I paid twice. the store manager was very unhelpful and very rude. her arrogance was unacceptable and did not want to even listen to reason when I showed her that the balance in my account had dropped due to the purchase. I want my money refunded immediately. I will not support Shoprite it they have this kind of attitude towards their clients.
1 reviews | Active since Mar 2015
Shoprite Southfield
I was in Shoprite on Saturday 10th October, I made my purchase by card and then the till gave issues not giving a slip, I was told I need to pay again as the money will reverse into my account Monday/Tuesday. I was not prepare to pay again, they informed me that I either pay again or leave the goods I had already paid for. For a store that caters for a lower income its not always possible to pay for goods twice or leave the items you purchased as you have children to feed. My husband then came and paid for the items again, this morning the money came off my account also. so I paid twice. the store manager was very unhelpful and very rude. her arrogance was unacceptable and did not want to even listen to reason when I showed her that the balance in my account had dropped due to the purchase. I want my money refunded immediately. I will not support Shoprite it they have this kind of attitude towards their clients.