WonderNet, wonder where the internet is yes.

Have not had internet for 2 weeks. Canceled wondernet and tried to go with new ISP and that can't be activated as it takes a calendar month to cancel wondernet. Leading to spend copious amount on phone with support going through the same mundane steps with no success and no internet to do my current job from home. They still want me to pay for the month of cancelation, but they can't provide me internet. Support says the link is up and running, but jo device, or laptop can connect. So this leaves me without internet for a month as the new ISP can't onboard me due to a cancelation policy on WonderNet side. No problem if I actually received internet from WonderNet for a month during the transition, but the do not provide me with a solution and refuse to cancel immediately. With tears in my eyes does this fall under normal protocol? No. But why care, why follow up. They onboard you within a day. But can't cancel or provide ISP during cancelation. But also blocks you from signing up with new ISP. Useless