WonderNet is useless and doesn't care about its customers. Don't give them any of your money.

I had been using WonderNet for about a year. They were no better or worse than any other ISP I'd used. I quite liked that I could easily upgrade my line via their self-service page.

But then I had to cancel.

My lease was up at the end of April so I had to cancel my line. I sent through my cancellation request in March to have my service ended at the end of April. Then in mid-April I found a new place but I could only move in on 01 June. So I extended my lease by a month and needed internet for one more month. I checked WonderNet's self-service page and there was a button above my cancellation request labelled "Uncancel". So I clicked it and it seemed to cancel my cancellation request. So everything seemed fine. On 28 April I get an invoice from WonderNet with a cancellation fee. I check my account on the self-service page and I don't have one. I need internet. I work from home. So I phone WonderNet and speak to several customer service agents and I'm told repeatedly that there's nothing they can do. One even told me that I should sign up for a new line and cancel after a month, incurring 11 months of early cancellation fees. Yeah, great solution. So, despite it being WonderNet's fault, I'm left without internet for a month and I have to pay a cancellation fee for an early cancellation that I requested not be done.

Take my advice and go for an ISP that isn't completely useless and actually cares about its customers.