JF
Jado F

1 reviews | Active since Jul 2021

09 Jul 2021, 07:35

WONDERNET FIBRE LOADSHEDDING

Summer Place has literally been going through fibre Loadshedding, every night the same time the entire complex's internet is down.

I've been calling every night and I get the same response from the same person, "there is an issue with the switch, the engineers are working on it" when asked ET of downtime same response "I don't know sir, but they are busy working on it".

The sad part is just that Wondernet doesn't have the ***** to admit to their customers that they are having bandwidth issues. It's too obvious.

PATHETIC SERVICE, PATHETIC CUSTOMER SERVICE!

0
Replies (1)
WonderNet
WonderNet's reply13 Jul 2021, 14:28
Official
Dear Jado

We apologies for the inconvenience caused. The team have confirmed they have reached out and the issue has been resolved.

Kindly let us know if there is anything else we can assist with.

Thank you
TEAM WonderNet