YN
Yolandi N
1 reviews | Active since Mar 2014
11 Jul 2022, 23:45
WonderNet doesn’t honour calendar month cancellation notice
Don’t use WonderNet! They tell you they need a calendar month’s notice for cancellations. Then you HAVE to cancel via the system (you have log a cancellation ticket on their website) then the cancellation department sits on their hands for 5days and conveniently tells you they cannot suspend your services as per your cancellation date, because THEY only logged the cancellation request on the 5th!!!! They’re services are useless and they make it impossible to get out of the a contract when you have to move! DON’T USE Wondernet!!!! The only wonder you’ll have with them, is wondering why you chose them!
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Replies (1)WonderNet's replyOfficial
15 Jul 2022, 13:47Dear Yolandi
We apologies for the inconvenience and frustration caused.
The team have confirmed that your cancellation will be actioned for the end of July.
Kindly let us know if there is anything else we can assist with.
Thank you
TEAM WonderNet
We apologies for the inconvenience and frustration caused.
The team have confirmed that your cancellation will be actioned for the end of July.
Kindly let us know if there is anything else we can assist with.
Thank you
TEAM WonderNet
WonderNet's reply15 Jul 2022, 13:47
Official
Dear Yolandi
We apologies for the inconvenience and frustration caused.
The team have confirmed that your cancellation will be actioned for the end of July.
Kindly let us know if there is anything else we can assist with.
Thank you
TEAM WonderNet
We apologies for the inconvenience and frustration caused.
The team have confirmed that your cancellation will be actioned for the end of July.
Kindly let us know if there is anything else we can assist with.
Thank you
TEAM WonderNet
