NS
Nokulunga S
1 reviews | Active since Aug 2020
21 Apr 2021, 09:41
The worst connectivity!
I have a 15/15 Mbps fibre line with Wondernet. Was previously very happy with the connectivity but as of last few months, the connection seemed a lot weaker than before.
Since Friday, our connectivity drops intermittently all day. I have logged tickets but no joy. I can't attend Zoom meetings as it constantly drops, our SmartTV barely works. Its a nightmare. I have spent so much money buying mobile data to hotspot all day so that I can get through my work day. This is a nightmare!
Helpful (0)
Replies (4)0
Replies (4)
WonderNet's replyOfficial
22 Apr 2021, 13:33Dear Nokulunga
We are so sorry for the inconvenience caused. The issue was raised with the Fibre Network Operator.
A team member has confirmed they made contact with you and the issue was resolved.
Please don't hesitate to contact us should you need any further assistance.
Thank you,
TEAM WonderNet
We are so sorry for the inconvenience caused. The issue was raised with the Fibre Network Operator.
A team member has confirmed they made contact with you and the issue was resolved.
Please don't hesitate to contact us should you need any further assistance.
Thank you,
TEAM WonderNet
Best regards,
WonderNet's reply22 Apr 2021, 13:33
Official
Dear Nokulunga
We are so sorry for the inconvenience caused. The issue was raised with the Fibre Network Operator.
A team member has confirmed they made contact with you and the issue was resolved.
Please don't hesitate to contact us should you need any further assistance.
Thank you,
TEAM WonderNet
We are so sorry for the inconvenience caused. The issue was raised with the Fibre Network Operator.
A team member has confirmed they made contact with you and the issue was resolved.
Please don't hesitate to contact us should you need any further assistance.
Thank you,
TEAM WonderNet
Best regards,
NS
Nokulunga S's updateReviewer Update
28 Apr 2021, 09:13Hi
Just wanted to feedback that my issue has been resolved and was very pleased with the amount of follow up calls from the team at Wondernet to ensure that my line was still stable a few days after my ticket was closed.
Happy with the service now. Thank you.
Just wanted to feedback that my issue has been resolved and was very pleased with the amount of follow up calls from the team at Wondernet to ensure that my line was still stable a few days after my ticket was closed.
Happy with the service now. Thank you.
NS
Nokulunga S's update28 Apr 2021, 09:13
Reviewer Update
Hi
Just wanted to feedback that my issue has been resolved and was very pleased with the amount of follow up calls from the team at Wondernet to ensure that my line was still stable a few days after my ticket was closed.
Happy with the service now. Thank you.
Just wanted to feedback that my issue has been resolved and was very pleased with the amount of follow up calls from the team at Wondernet to ensure that my line was still stable a few days after my ticket was closed.
Happy with the service now. Thank you.
WonderNet's replyOfficial
29 Apr 2021, 10:02Dear Nokulunga
Thank you so much for the WONDERful feedback :) We are pleased to hear your issue was resolved and you were happy with the support.
Thank you,
TEAM WonderNet
Thank you so much for the WONDERful feedback :) We are pleased to hear your issue was resolved and you were happy with the support.
Thank you,
TEAM WonderNet
Best regards,
WonderNet's reply29 Apr 2021, 10:02
Official
Dear Nokulunga
Thank you so much for the WONDERful feedback :) We are pleased to hear your issue was resolved and you were happy with the support.
Thank you,
TEAM WonderNet
Thank you so much for the WONDERful feedback :) We are pleased to hear your issue was resolved and you were happy with the support.
Thank you,
TEAM WonderNet
Best regards,
WonderNet's replyOfficial
29 Apr 2021, 10:06Dear Nokulunga
Thank you so much for the WONDERful feedback :) We are pleased to hear your issue was resolved and you were happy with the support.
Thank you,
TEAM WonderNet
Thank you so much for the WONDERful feedback :) We are pleased to hear your issue was resolved and you were happy with the support.
Thank you,
TEAM WonderNet
Best regards,
WonderNet's reply29 Apr 2021, 10:06
Official
Dear Nokulunga
Thank you so much for the WONDERful feedback :) We are pleased to hear your issue was resolved and you were happy with the support.
Thank you,
TEAM WonderNet
Thank you so much for the WONDERful feedback :) We are pleased to hear your issue was resolved and you were happy with the support.
Thank you,
TEAM WonderNet
Best regards,