AM
Amukelani M
1 reviews | Active since Sept 2017
03 May 2021, 12:53
so inconsiderate
was very dissatisfied with the way my account was handled, as i write my internet line has been deactivated, to get connected I have to re-apply and the is a 7 day waiting period. i spend the whole day Friday 30 April on the phone trying to resolve the matter to no avail. my biggest frustration is the lack of accountability from the so-called team leader who their best assistance is am apology. this is not on.
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WonderNet's replyOfficial
17 May 2021, 09:55Dear Amukelani
We apologise for the inconvenience caused. Unfortunately once a line has been deactivated, we have to cancel the service with the FNO (Fibre Network Operator).
Once a line is cancelled with he FNO we are required to place a new order.
The team have confirmed that your new link is active. Please let us know if there is anything else we can assist with.
Thank you,
TEAM WonderNet
We apologise for the inconvenience caused. Unfortunately once a line has been deactivated, we have to cancel the service with the FNO (Fibre Network Operator).
Once a line is cancelled with he FNO we are required to place a new order.
The team have confirmed that your new link is active. Please let us know if there is anything else we can assist with.
Thank you,
TEAM WonderNet
WonderNet's reply17 May 2021, 09:55
Official
Dear Amukelani
We apologise for the inconvenience caused. Unfortunately once a line has been deactivated, we have to cancel the service with the FNO (Fibre Network Operator).
Once a line is cancelled with he FNO we are required to place a new order.
The team have confirmed that your new link is active. Please let us know if there is anything else we can assist with.
Thank you,
TEAM WonderNet
We apologise for the inconvenience caused. Unfortunately once a line has been deactivated, we have to cancel the service with the FNO (Fibre Network Operator).
Once a line is cancelled with he FNO we are required to place a new order.
The team have confirmed that your new link is active. Please let us know if there is anything else we can assist with.
Thank you,
TEAM WonderNet