1 reviews | Active since Feb 2018
Service? What service?
Its a pity you do not have a score less than one star. Pathetic nonexistent service. You wonder if you will have network! You wonder if they will answer the call centre line. You wonder if they will respond to your mails. You hope and pray yet nothing. Arrangements made 3 months ahead of time. Fifteen plus mails 10 plus calls confirmation from Wondernet in writing and a seamless migration promised. Alas I had hoped for too much. Nothing. My internet cut off on Friday 30 June at 15h00.Hugely inopportune. In the middle of a zoom meeting A hopeful call to a call centre agent called Malcolm a promised return call in ten minutes. No call. No wonderNet! I try call centre again at 15h45. No answer. The weekend has called. Stuff customer service. Stuff the customers. Thats how you fix a customer rating of just over 1. Customers flock to you as a business when they see ratings like this. Lets name and shame. Malcom, Mmusi Mangadi, Sello Kgoroge. You were all part of the chain to make this a seamless and painless experience for the customer who pays at least a portion of your salaries. My guess is there will be no response to this post as well.
