Poor customer service

Support is actually pretty bad.

Customer service rep says "goodbye" and puts the phone down while a customer is asking a question.

VoIP quality is so poor its actually difficult to hear the support staff, including the PBX playback messages.

Outages that affect all seacom customers - not even a notice or status update is provided. All we get told is, there is no ETR. Like, really? You charge customers a high premium every month (more expensive than other ISP's - and in return, we receive lackluster service).

Only reason why I'm giving 2 stars is because the network is actually stable (pre the move to "WonderNet". Seems like everything went downhill from there.