No Urgency

Where do I start? For starters, I phone support and it kills my call, then when I phone support I'm shadowed into another call where they can't hear me but then I can hear their entire conversation with another client (not to mention a lot of random noise in the background). Finally when I get in touch with a human consultant, I'm told that they'll take down my cell number and give me a ring back, it's been half a day now with no service or acknowledgement that they're working on the issue at hand; no call, no email, nothing. Our business is struggling as it stands already, now with this issue they're almost purposefully digging us our grave. Use VOX or virtually any other provider other than Telkom instead.