Dishonest bussiness dealing

This company has shown a lack of transparency with their customers. If they wanted to make changes on their prices I don't understand why they did not communicate that with their customers instead they change the package & the price without informing the customer. When I query the price change, they offer this response below (This should never be a reason for the price change, you have a contractual obligation to communicate with the customer) Thank you for reaching out. I apologize for the delay in our investigation regarding your query submitted on the 28th of February. I will expedite the process and ensure that we provide you with a resolution as soon as possible. what has happened was that FNOs have implemented various speed changes and price changes. Various market factors require Wondernet to align its speed and prices effective 1 March 2024. Please see below the implemented changes.

10/10Mbps -R599 25/25Mbps -R699 50/50Mbps -R899 100/100Mbps -R1***/200Mbps -R1499

Kindly be advised that the package was allocated by the fiber network operator SEACOM who configured the package speeds that the user has access to. We hope this has brought some clarity and understanding to your question. Have a good day.

Kind regards, Support