Bad promises worse service

I requested for my fibre line to be moved as I was relocating. I was told I need to cancel the contract and take out a new contract I was promised by Regardt van Zyl that a credit wil be done on the old account as I am continuing with wondernet/seacom ireceived a statement on the 15th of May 2021 with no credit I emailed multiple times attached the whatsapp conversation between myself and Mr van Zyl but all for nothing. I had to call the company today 26 March 2021 and talk to someone only to be informed that tjee correct person I needed too talk to is on leave. Later I received no email that the issue was closed and no one called me. Mr van Zyl never responded to any whatsapp messages. This is my email response :

Re: Ticket # [WON028656] // WhatsApp Chat with Regargt van Zyl, Seacom // (Closed)

This is truly amazingly poor service!!! As no one called me or sent me a new statement.

I had to make a call today as no one from wondernet called me as from the 16th. I was told that the person to speak to is on leave and wil only be back in on Monday.

So please explain to me how this issue is closed on your side? Do you even attend to these emails or just leave them open for a week before closing them???

I can for all these reasons and doubt in my heart truly say that I have no faith in wondernet's service!!

I will be placing a stop ordering the debit order. I do not think that you care as you are not bothered nor will anyone read this email I will however keep this email for legal purposes.

If the lady who I was promised do not call me on Monday I will also be cancelling my contract I will log a complaint on hello Peter and wil most definitely not recommend wondernet/seacom to any one.

Thanking you Gerdus Erasmus ***