Abysmal service

Don't even consider them. They have not been able to do anything about our line being down for 11 DAYS. Their technical knowledge seems to be limited to telling you to restart your router. They don't phone back when they said they will, so you have to keep on calling them. You speak to a different person all the time, that asks you the exact same questions you have been answering for the past 11 days, during which nothing has changed. They don't seem to have a system of keeping track of a client, and what has been said and tried. They just shrug their shoulders, being completely helpless and confused as to what to do next.