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Neil D

1 reviews | Active since Jan 2013

21 Aug 2024, 11:12

Very consistent and living up to their marketing.

Had a slight blip this morning and it reminded me of when that was very frequent.

Internet at home is vital for me. I work from Home and if I can’t connect I have issues

Screamer claimed to be about customer service, I complained when we had a ton of issues , they’ve even still got me blocked on social media because they didn’t want the bad reviews (very bad practice ) and sent me lawyers letters.

But, I’d like to think I am objective and , as I said to them, if you’re good or bad I’ll give you credit.

And , since the lawyers letters; they’ve been all you want from an isp and very consistently good. So they took the opportunity to resolve, even if it wasn’t willingly.

Very stable internet, as in today’s 2 minute cut is the first in months.

No more billing issues.

Customer service is on the ball. I get replies very quick if I have an issue or question.

Support is on the ball too, often I just have to call to check they’re aware and they are . But we’ve not had issues for a while.

And they send texts to warn of outages, or potential outages in our case. Which is great, takes the anxiety out of not knowing when it will be back and if it will be 5 minutes or 5 days.

Thanks. You’re expensive but I appreciate the service working as claimed.

If they had just been helpful when we started then they’d have this review on their socials too.

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Replies (1)
Screamer Telecoms
Screamer Telecoms's reply25 Sept 2024, 12:07
Official
 Thank you sincerely for sharing your valuable feedback with us and our community. Ensuring your complete satisfaction remains our foremost goal, and we are dedicated to continually refining our services to align with your expectations. Should you have any more questions or need further assistance, please feel free to contact our customer support team anytime. We eagerly anticipate the opportunity to serve you once more in the future.