Based on recent customer reviews, Screamer Telecoms delivers a sharply divided experience. Many customers praise friendly, patient consultants, easy WhatsApp and email applications, and neat installations, with named technicians such as Marius Engelbrecht, Thapelo and Kea singled out for resolving long standing connection faults. Others report recurring evening slowdowns, weekend line failures, unanswered calls and tickets patched without a lasting fix. The cancellations and accounts departments draw the strongest criticism, with customers describing continued debit orders, unexplained arrears and penalty disputes after contracts were ended.
Replied to 100% of negative reviews
Reply time on negative reviews: 8h 12m
TrustIndex
6.9
Ranking
#15
in Internet & Telecoms
Reply Time
53h 54m
NPS Score
-34
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 8h 12m
Nov '25 - Oct '26
Frequently Asked Questions About Screamer Telecoms
What do customers say about Screamer Telecoms?
Based on recent customer reviews, Screamer Telecoms delivers a sharply divided experience. Many customers praise friendly, patient consultants, easy WhatsApp and email applications, and neat installations, with named technicians such as Marius Engelbrecht, Thapelo and Kea singled out for resolving long standing connection faults. Others report recurring evening slowdowns, weekend line failures, unanswered calls and tickets patched without a lasting fix. The cancellations and accounts departments draw the strongest criticism, with customers describing continued debit orders, unexplained arrears and penalty disputes after contracts were ended.
Is Screamer Telecoms trustworthy?
Screamer Telecoms has a TrustIndex of 6.9 out of 10 on Hellopeter, based on 40 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 8 hours 12 min. Hellopeter has tracked Screamer Telecoms across 295 total reviews. How is the TrustIndex calculated? →
Recent reviews (40)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2013
Suspicious site inspection fee
They wanted payment for site assessment without any product details or information, which to me is very suspicious 😏, they even wrote a follow up email for payment and still no product information.....proceed with them with caution ⚠️
1 reviews | Active since May 2013
Suspicious site inspection fee
They wanted payment for site assessment without any product details or information, which to me is very suspicious 😏, they even wrote a follow up email for payment and still no product information.....proceed with them with caution ⚠️
1 reviews | Active since Oct 2026
Marius to the rescue
I'm a screamer client for over a year... I was cruising nicely on the fastlane til "I-don't-know-what-went-wrong" happened... For months I have been watching blurry TV, with complaints. Call after call, engagement after engagement, mail after mail, the service was unsatisfactory... That being, I was paying for service I'm not receiving... Well, Marius Engelbrecht came to my rescue and I'm a happy client - After months of wanting... I can't believe I'm enjoying TV and streaming again... Thanks Marius for the effort you've put... May you have more strength to help others in my #Former situation, without ever being weary 🌹🌹🌹 God bless you
1 reviews | Active since Oct 2026
Marius to the rescue
I'm a screamer client for over a year... I was cruising nicely on the fastlane til "I-don't-know-what-went-wrong" happened... For months I have been watching blurry TV, with complaints. Call after call, engagement after engagement, mail after mail, the service was unsatisfactory... That being, I was paying for service I'm not receiving... Well, Marius Engelbrecht came to my rescue and I'm a happy client - After months of wanting... I can't believe I'm enjoying TV and streaming again... Thanks Marius for the effort you've put... May you have more strength to help others in my #Former situation, without ever being weary 🌹🌹🌹 God bless you
1 reviews | Active since Oct 2026
So far so good the lady helping me is so nice and patient
So far so good the lady helping me is so nice and patient
1 reviews | Active since Oct 2026
So far so good the lady helping me is so nice and patient
So far so good the lady helping me is so nice and patient
1 reviews | Active since Feb 2026
I was assisted by Sithandekile Ntombela at RI Braamfontein with my transcript she gave me a beaut...
I was assisted by Sithandekile Ntombela at RI Braamfontein with my transcript she gave me a beautiful service. ***
1 reviews | Active since Aug 2014
Complaint, compliment
I took up a 20mbps wireless wifi package with Screamer Telecoms in May 2026. Little did I know that the experience with the company was going to be a daily nightmare. I was not receiving the service I was paying for. My connection was extremely horrible. My emails were responded to 3 to 4 days later, sometimes not. 4 months down the line, after still struggling with connection, I received assistance from a team led by Marius Engelbrecht. They went out of their way to ensure I was receiving the service I am paying for. So far, a happy client... L. G. Tladi
1 reviews | Active since Aug 2014
Complaint, compliment
I took up a 20mbps wireless wifi package with Screamer Telecoms in May 2026. Little did I know that the experience with the company was going to be a daily nightmare. I was not receiving the service I was paying for. My connection was extremely horrible. My emails were responded to 3 to 4 days later, sometimes not. 4 months down the line, after still struggling with connection, I received assistance from a team led by Marius Engelbrecht. They went out of their way to ensure I was receiving the service I am paying for. So far, a happy client... L. G. Tladi
1 reviews | Active since Apr 2026
Agent was friendly, ...
Agent was friendly, just waiting for my application to be reviewed
1 reviews | Active since Apr 2026
Agent was friendly, ...
Agent was friendly, just waiting for my application to be reviewed